Coronavirus and your move

Our remote teams are set up to help keep you moving. Read on to see what we’re doing and find out how we can help.

At Juno, we’re still working

For the duration of the government-announced lockdown, all our staff are working from home. Our systems are set up for 100% home working (in fact, many of our team members worked from home before the pandemic).

All of the things that makes us clear, convenient and reliable mean we're able to help you today:

  • We work in small teams of lawyers and paralegals, meaning we’ll be able to progress your sale or purchase.
  • Our ID checks are completely online, and you don’t need to visit our office for any part of the process.
  • And we have several locations where we can receive signed contracts and deeds if necessary.

Meanwhile, if you’re planning to move soon but you’re self-isolating right now, we can help line everything up in advance.

Other law firms may be disrupted – Juno can help

Juno will continue operating, but some other law firms are experiencing disruption.

If your buyer or seller’s lawyer cannot work, we will only be able to progress their transaction if they change their lawyer. Juno is able to act for both sides, so you could suggest to them or your estate agent that they switch to us.

Tell them to visit to get a quote, or call 020 3856 3339.

What coronavirus means for your move

The current government advice on moving home during the coronavirus outbreak emphasises the importance of moving home safely, and in line with social distancing measures. You can read advice in full on GOV.UK.

We are still working on your case as normal

  • We’re doing everything we can to make sure you’re ready to exchange contracts as soon as possible. That includes finalising reports, answering any new or outstanding enquiries, and making sure we have everything lined up to receive or pay off mortgages and loans.
  • Agreeing a completion date may take some time if you’re in a chain, as every party will need to be ready to commit to it and there may still be some reluctance to move. If you’re chain-free, or the property is empty, we’ll do what we can to line up exchange and completion as soon as possible once everything is ready.

We want to make sure you have a good amount of time to prepare for the move

  • To make sure that you have plenty of time to line up any removal firms, and for lenders to transfer funds, we’re suggesting longer-than-normal gaps between exchange and completion. We’d recommend a gap of 2-4 weeks between exchange and completion.
  • This will make sure you can adapt to changing government advice about moving home without putting your health at risk.

Keeping track of what’s going on

  • Please avoid calling our phone line unless you have an urgent question about a transaction that’s due to exchange or complete in the next 48 hours.
  • You can see what’s going on with your purchase any time via our secure website:

Other advice for movers

Renegotiating the price

If you want to renegotiate the price, you need to talk to your estate agent (if you don’t have an estate agent, you need to talk to your seller directly). We can’t handle this negotiation for you.

We can’t advise you on your renegotiations, but we suggest that you consider how long you think the current crisis will last vs how long you intend to own the property.

Searches – we’ll notify you if property searches have been delayed

At the moment, most of our searches are arriving in good time, and workaround are in places at many councils who had previously closed or restricted their openings.

Extending your mortgage offer

If you’ve already exchanged, your mortgage lender will give you an automatic three month extension to your mortgage offer.

If you haven’t exchanged and your mortgage offer is due to expire within the next 4 weeks, you should contact your mortgage broker or lender to ask them for an extension.

Arrange bank transfers in advance

We’re not expecting any disruption to basic banking functions like money transfers. However, some branches are closing and phone lines may be busier than usual.

Banks usually have tighter security procedures for large money transfers. If you need to send a large amount of money, speak to your bank in advance – don’t leave it until the day of the transfer or rely solely on online banking.

Estate agents may be closed – but it’s still possible to hand over keys

If your estate agent is not expecting to be able to hand over keys, we’ll need an alternative. Our suggestions include sellers handing over keys to the buyer (this can be done at a distance) or the use of key safes at properties.

Removals may be disrupted

The government advice asks removals firms to honour their current commitments, and to follow government guidelines around distancing and hygiene. However, the British Association of Removers guidance to its members asked them to “take a cautious approach” to returning to work. You can read up-to-date guidance from BAR on their website.

If you have a removal company booked you should speak to them as soon as possible to confirm it’s all going ahead as normal. If your removals company cancel and you’ve already exchanged contracts, you’ll still have to complete.

We’ll update our guidance as we learn more

As we learn more about how Coronavirus is affecting purchase, sales and remortgages, we’ll update this page. In the meantime, stay safe and follow the government’s guidance.