Coronavirus and your move

Our remote teams are set up to help keep you moving. Read on to see what we’re doing and find out how we can help.

At Juno, we’re still working

Our staff have been working from home since the start of the pandemic to help our clients move.

Our systems are set up for 100% home working (in fact, many of our team members worked from home before the pandemic), so we haven’t experienced the disruption faced by other firms through the year.

All of the things that makes us clear, convenient and reliable mean we’re able to help you today:

  • We work in small teams of lawyers and paralegals, meaning we’ll always be able to progress your sale or purchase.
  • Our ID checks are completely online, and you don’t need to visit our office for any part of the process.
  • We accept e-signatures for most of the documents involved in a transaction, and we have several locations where we can receive signed documents by post if necessary.

Meanwhile, if you’re planning to move soon but you’re self-isolating right now, we can help line everything up in advance.

What coronavirus means for your move

Home moves and house viewings are permitted under all current tiers and lockdown regulations. The current government advice in England and Wales emphasises the importance of moving home safely, and in line with social distancing measures.

Please bear in mind that the national averages for the whole process to complete have gone up. Don’t plan removals or serve notice on your current property until your team confirm the exchange and completion dates with the other law firms involved in your move.

We are still working on your case as normal

  • We’re doing everything we can to make sure you’re ready to exchange contracts as soon as possible. That includes finalising reports, answering any new or outstanding enquiries, and making sure we have everything lined up to receive or pay off mortgages and loans.
  • Agreeing a completion date may take some time if you’re in a chain, as every party will need to be ready.

Keeping track of what’s going on

  • Please avoid calling our phone line unless you have an urgent question about a transaction that’s due to exchange or complete in the next 48 hours.
  • You can see what’s going on with your purchase any time via our secure website:

Other advice for movers

Renegotiating the price

If you want to renegotiate the price, you need to talk to your estate agent (if you don’t have an estate agent, you need to talk to your seller directly). We can’t handle this negotiation for you.

We can’t advise you on your renegotiations, but we suggest that you consider how long you think the current crisis will last vs how long you intend to own the property.

Searches are subject to last-minutes delays depending on local restrictions

At the moment, most of our searches are arriving in good time, and workarounds are in places at many councils who had previously closed or restricted their openings.

However, we are seeing last-minute delays at some sites where local authority staff have been required to self-isolate. If we can, we will let you know as soon as possible if delays to these searches affect your case.

Extending your mortgage offer

If you’ve already exchanged, your mortgage lender will give you an automatic three month extension to your mortgage offer.

If you haven’t exchanged and your mortgage offer is due to expire within the next 4 weeks, you should contact your mortgage broker or lender to ask them for an extension.

Arrange bank transfers in advance

We’re not expecting any disruption to basic banking functions like money transfers. However branches may be closed and phone lines may be busier than usual.

Banks usually have tighter security procedures for large money transfers. If you need to send a large amount of money, speak to your bank in advance – don’t leave it until the day of the transfer or rely solely on online banking.

Estate agents may be closed – but it’s still possible to hand over keys

If your estate agent is not expecting to be able to hand over keys, you’ll need to arrange an alternative. Our suggestions include sellers handing over keys to the buyer (this can be done at a distance) or using a key safe at the property.

Removals may be disrupted

Removal firms continue to work in accordance with social distancing measures, but individual firms may be disrupted if staff are required to isolate. If your removals company cancel and you’ve already exchanged contracts, you’ll still have to complete.

If you have a removal company booked you should speak to them every few days to confirm it’s all going ahead as normal. You can read up-to-date guidance from The British Association of Removers to their members on their website.

We’ll update our guidance as we learn more

As we learn more about how Coronavirus is affecting purchase, sales and remortgages, we’ll update this page. In the meantime, stay safe and follow government guidance in your area.