Our guarantees

Our ‘no sale, no fee’ guarantee for sellers

Our ‘no sale, no fee’ guarantee means that if your first sale doesn’t complete – for any reason – then you won’t need to pay our legal fee.

If you’re unlucky enough that your second or subsequent sale doesn’t complete, you’ll need to pay a proportionate amount of the fixed fee we quoted.

Unlike most other firms, our guarantee covers you whatever the reason your sale does not complete. Many firms’ guarantees only apply if the buyer is the one who pulls out.

Terms apply – take a look at our terms and conditions.

Our second chance guarantee for buyers

Our second chance guarantee means if your first purchase falls through, you can have another try without paying anything more.

Here’s how it works:

  • You pay the full fee amount up front – this money goes into our client account and is refundable until invoiced.
  • We invoice you in three stages: an initial invoice at the start (as quoted, usually £399), an interim invoice once we’ve reviewed the property title and raised enquiries (75% of our quoted fee) and a final invoice for the remainder on exchange.
  • If your first purchase falls through and you start a second one, any milestones invoiced on your first purchase will not be invoiced again on your second purchase, so you won’t be out of pocket.

Unlike most other firms, our guarantee covers you whatever the reason your purchase does not complete. Many firms’ guarantees don’t cover you if it’s your decision to pull out, even if you get a bad survey report or discover some other serious problem with the property. Our view is that conveyancing is about finding out if a property is problem-free, so we give you a second chance if you decide not to proceed with your first purchase, whatever the reason.

Terms apply – take a look at our terms and conditions.