Using this site

Juno Property Lawyers Limited is a law firm based in London, England. We run this website https://www.juno.legal and a number of services that support our work. On this page you can find out about how this website works, and how we collect and use data as we work.

Please remember, the information on our website doesn’t constitute legal advice. We’ll only give our advice to people have agreed that we can act as their solicitors.

How we use data

We use several third party services to help us do our job. We’ll list those services here, and add links to their own data policies wherever possible.

We’re registered with the Information Commissioner’s Office as a data controller. Our ICO number is ZA245867.

If you’ve got any questions, or want to know more about data we’ve collected about you, email hello@juno.legal.

How we use data about visitors to https://www.juno.legal

We run our website and applications using Amazon Web Services. We’ve signed an agreement with them in which they promise only to use hardware based in EU countries. Read their terms of service to find out what information AWS records and how it processes data.

We make use of Google Fonts on our site. Read their terms of service to find out if they record any information about visitors who see those fonts displayed.

We’re required to display a badge verifying our registration with the Council for Licensed Conveyancers (CLC). The CLC badge is provided via the service Yoshki (read their data policy to understand if they record any information who sees it).

We track visitors to our website using the following data processing services:

How we use data about people who request a quote

Only the following people may see the personal information of anyone who has requested a quote:

We use Google G Suite and a number of bespoke apps we’ve produced to process data we receive about people looking for a quote. To find out what information G Suite records and how it processes data, read their privacy policy. The bespoke apps we’ve built are run using AWS (see above for more information).

We use Typeform to collect information about people who want a quote from us about buying and/or selling a property. To find out what information Typeform records about visitors and how it processes data, read their read their overview.

We record the contact information of everyone who requests a quote using Typeform, along with any other information submitted to request a quote. We use this information to give people an accurate quote and to follow-up with them about using our services.

We use also use services to get leads for people looking for conveyancing services. These services will send us contact details for people who have requested a quote, and information relevant to providing an accurate quote.

We keep information about people who request a quote for a limited time, after which we delete that lead. Referral services will have their own policy for the storage and retention of that data.

To manage information about potential customers, and to contact anyone who’s given us their phone number, we use Close.io and Aircall. To find out what information they record about users and how they process data, read their terms of use (Close.io, Aircall).

How we use data about people who appoint us as their solicitors

People who want to use our services to buy and/or sell a property agree to specific terms of service when they sign up. This contains specific information about how we process information, who can see it, and how long we store it. In addition The Council for Licensed Conveyancers specify some of ways we need to store, process and make available information relating to our work and our clients. Read more about that in their handbook.

Documents our clients send to us will be scanned and processed using G Suite and our own tools, which are run using Amazon Web Services (as described above). Along with the information submitted as part of using our services, we keep a record of every contact related to our cases (including emails and telephone calls). We do this so we can refer back to it as each case progresses, and in case we’re asked to share that information with relevant authorities.

We may also ask a client to review us using Delighted, a third party service, during the course of our work. To find out what information Delighted records and how it processes data, read their privacy policy.