Our terms and conditions
When you agree to these terms, you’re appointing us as your lawyers in order to buy or sell a property, or both.
Who we are
We’re Juno Property Lawyers Limited, a law firm offering conveyancing services in England and Wales.
- Registered office
- Suite 2, 35 Corbridge Crescent, London E2 9EZ
Council of Licensed Conveyancers (CLC)
CAN Mezzanine, 49–51 East Road, London N1 6AH
- CLC number
- Company Number
- VAT Number
- Information Commissioner’s Office (ICO) number
- Chief Executive Officer / Head of Finance and Administration
- Etienne Pollard
- Head of Legal Practice
- Ricardo Mapp Dos Anjos
Words we use in these terms
In these terms, the following words and phrases have the following meanings:
- ‘client’ or ‘you’
- the person agreeing to these terms (if you’re accepting these terms on behalf of a company, ‘client’ or ‘you’ means the company in question).
- ‘Juno’, ‘we’ or ‘us’
- Juno Property Lawyers Limited.
- these terms and conditions.
- ‘complete’ or ‘completion’
- the point when we successfully complete on your purchase, sale or lease extension, in line with standard conveyancing practice.
Who can agree to these terms
You’re agreeing to these terms either:
- on your own behalf.
- on behalf of a company that you have the authority to represent.
You can’t agree to these terms on anyone else’s behalf, unless the person you’re representing has granted you Power of Attorney.
If more than one person or company is appointing us, you agree to these terms both individually and as a group (‘jointly and severally’).
We’ll act as your lawyers so you can buy or sell a property, or both. Our role is to:
- investigate who owns the property in question, and identify any potential issues
- agree contracts
- obtain information and identify any potential issues
- transfer money
- register change of ownership (if you’re buying a property)
- deal with mortgages (discharge and/or register as applicable)
- make Stamp Duty payments on your behalf (as long as you’ve paid us the money)
Your role is to:
- make the final decision to buy or sell the property
- provide complete and truthful information about everything we ask for
- tell us anything else you think is relevant
We’ve tried to make our service accessible to everyone. If you need anything, please let us know and we’ll be happy to make reasonable adjustments.
We charge fixed fees for our services.
At the start, we’ll give you a quote, and your quote will say what service you asked for. For example, ‘buying a freehold property’.
If we later find out that you’ve asked for the wrong service, we’ll tell you and adjust our fee accordingly. For example, you tell us you’re buying a freehold flat, but in fact you’re buying a leasehold flat, then we’ll add on our fee for buying leasehold.
Paying your bill
Once your transaction is complete, you must pay us for the work. Normally this happens automatically:
- If you’re selling, we’ll deduct your fee from the sale proceeds.
- If you’re buying, you’ll need to transfer money to us so we can complete the purchase. Our fee will be included in that amount.
If you ask us to agree a completion date more than six months after the date we exchange contracts (fairly normal for new builds and newly renovated properties), you must pay us in two stages:
- Half of our agreed legal fee and the full amount for all other costs at the point of exchange.
- The remaining amount on completion or after six months, whichever is sooner.
If you’re selling one property then buying another:
- We’ll charge you for the work as if each transaction were entirely separate.
- We’ll apply the discount for buying and selling on the second transaction that completes.
- You only get the discount if you complete on the purchase within 12 months of completing on the sale.
Our ‘no completion, no fee’ guarantee
If you don’t complete on a transaction, you won’t have to pay our legal fee for that transaction.
Our ‘no completion, no fee’ guarantee doesn’t include third party costs, because we’re spending the money with another organisation on your behalf. More on that in the next section.
There are two exceptions to our ‘no completion, no fee’ guarantee:
- If you’ve had two or more failed transactions in the last 24 months, our ‘no completion, no fee’ guarantee won’t apply from the third transaction onward. Instead, for any further failed transactions, we’ll charge a reasonable fee based on the amount of work we’ve done. If you’ve already had two or more failed transactions in the last 24 months, by accepting these terms, you agree to waive your 14 day cooling-off period so we can start work straight away.
- If you ask us to agree a completion date more than six months after the date we exchange contracts (fairly normal for new builds and newly renovated properties), you must pay us half of our agreed legal fee and the full amount for all other costs at the point of exchange, then the remaining amount on completion or after six months, whichever is sooner.
Third party costs
Sometimes we’ll have to pay for something on your behalf.
For example, when you buy a property, you’ll need to pay for ‘searches’ – information and data from the local authority, water company and others.
Third party costs are usually non-refundable, so they aren’t covered by our ‘no completion, no fee’ guarantee. This is because we’re spending the money with another organisation on your behalf.
If you cancel your contract with us, if it becomes apparent that a transaction has failed, or if we find out we can’t work for you:
- We usually won’t be able to refund any money you’ve paid us for third-party costs, because we usually spend the money soon after you pay it to us.
- If you’ve paid us money for third party costs and we haven’t yet spent it, we’ll refund it to you.
- If we’ve spent money on your behalf and you haven’t yet paid it to us, you’ll have to send it to us immediately.
If we can’t work for you
If we find out that we can’t handle a particular transaction, or we can’t continue to work for you in any capacity, we will:
- inform you as soon as possible
- give you a full refund of any legal fees you’ve already paid us for transactions that aren’t yet complete.
Reasons we might not be able to work for you include:
- The work you’re asking us to do includes things that aren’t part of a typical property transaction.
- We’re already working for the people on the other side of your transaction (for example, you’re buying a property, and we’re already working for the sellers, either on this transaction, or another one). This is known as a ‘conflict of interest’.
- We find out that someone is pressuring someone else to take part in the transaction. This is known as ‘undue influence’ or ‘under duress’.
We reserve the right to refuse to work for you (at our sole and absolute discretion).
What’s not included
No other people or organisations may rely upon the advice we give to you.
We don’t provide tax advice.
If we have to pay a referral fee, for example, to your estate agent or mortgage broker, we’ll tell you how much we’re paying them.
Checking your identity and proving where you got your money
As part of your property transaction, you’ll need to provide documents so we can:
- verify your identity
- prove where your purchase money has come from
Normally, we’ll need to see a valid passport, photocard driving licence or national identity card, and three months’ bank statements. The exact type and amount of documentation we need for these checks is up to us.
If someone else is giving you or lending you money, they’ll also need to complete these checks.
If a company is buying or selling a property, we’ll need to see a valid passport, photocard driving licence or national identity card for two of the company’s directors (unless the company only has one director).
We accept payments via:
- bank transfer
- online card payment, for third party costs only
We don’t accept:
- card payments over the phone.
Read this bit extra carefully! Property transactions are a big target for fraudsters.
Stay safe by remembering these simple rules:
- We only provide bank details via our website, www.juno.legal. That’s where you can find our bank details, and that’s how you can tell us yours.
- Our account number and sort code will not change for the whole of your transaction.
- We’ll never send our bank details to you via email or discuss them over the phone, and we’ll never accept your bank details by email or over the phone.
If we need to transfer money to you, we’ll only send that money to an account in your name. If you need to send the money to someone else, we’ll send it to you, and then you can send it to the other person.
We donate small leftover amounts to charity
There may be a small amount of money left over once your transaction is finished, for two reasons:
- Your money will be kept in a bank account controlled by us (the ‘client account’). We earn a small amount of interest on your money while it’s in this account.
- We get the exact figure for something and it’s slightly different from our estimate.
We normally donate any money left over to the charity Crisis – www.crisis.org.uk. They use your donations to fight homelessness.
If the amount is more than £20, we’ll ask for your bank details so we can transfer it back to you, or you can ask us to donate it to Crisis instead.
If you want us to send the money back to you even if it’s less than £20, please email us before your completion date.
Your personal information
Only the following people may see your personal information and detailed case information:
- our employees and contractors
- our suppliers of data processing services
- our Regulators (including the CLC and the FCA)
- any official body by virtue of their legal powers
- your mortgage lender and their lawyers, unless we’re also your mortgage lender’s lawyer
We’ll share non-personal information about the progress of the transaction with your:
- estate agents
- mortgage lender
- mortgage broker
We’ll never send you spam or sell your details.
We’re registered with the Information Commissioner’s Office (ICO) as a data controller. Our ICO number is ZA245867.
Working with mortgage lenders
If your buying with a mortgage, we might not be on your lender’s list of approved firms (‘panel’).
Each lender has their own list of approved law firms. They call this list their ‘panel’.
We have relationships with several other law firms to make sure we can handle transactions with all lenders.
If you’re taking out a mortgage with a lender and we’re not on their panel:
- We’ll suggest another firm to handle the mortgage-related parts of the legal work.
- If you use the firm we suggest, we’ll cover the cost and handle all the paperwork.
- If your mortgage lender doesn’t give you a choice and instead just tells you which firm to use, we’ll pay this firm’s fees up to £300 + VAT, and we’ll handle all the paperwork.
- If you want to appoint your own firm, you’ll have to pay their fees. We’ll handle all reasonable paperwork.
We retain the copyright for our online service and all materials we create.
Complying with the law
We need to tell the National Crime Agency (NCA) if we suspect:
- you’re attempting to launder money or help someone launder money.
- your money is the proceeds of crime, including tax evasion.
You agree that we can do this regardless of our duty of confidentiality to you.
If you ask us about anything relating to crime prevention, we don’t have to give an answer. For example, if you ask us whether we have reported you for money laundering, we can’t tell you either way.
If the police ask us to stop acting for you, we’ll do so, and we won’t be able to tell you the reason.
If we make a mistake that ends up causing a problem or costing you money, you can make a claim against our insurance.
You agree that:
- Any claim you want to make will be against Juno, and not against any individuals who work for us.
- The limit of our insurance is £3 million per claim, and this is the largest claim you can make.
- If we can’t deliver our services to you through no fault of our own and because of circumstances outside of our control, you won’t have any claim against us for any actual or consequential loss. For example, if there are delays in the banking system.
- If you make a valid claim against us for a loss arising out of work for which we’re legally responsible, and we’re unable to meet our liability in full, you may be entitled to claim from the Compensation fund administered by the Council for Licensed Conveyancers (from whom details may be obtained).
As part of our licence from the Council of Licensed Conveyancers (CLC), we’re also authorised to issue or arrange indemnity policies. This is under delegated authorisation from the Financial Conduct Authority.
We keep your information for several years after we complete your transaction:
- If you sell a property, we’ll keep your file for 6 years.
- If you buy or remortgage a property, we’ll keep your file for 15 years.
When a transaction is complete, we’ll provide you with:
- electronic copies of any documents we obtained for you
- a record of all significant correspondence sent and received as part of the transaction
We don’t keep physical copies of documents once a transaction is completed and registered.
How to complain
We want your property transaction to go as well as possible. We’ll take your feedback and complaints seriously, and learn from them to improve our service in the future.
If you’re unhappy with the service you receive, please start by telling the person handling your case. They’ll try to fix the problem.
If you’re still unhappy or if you don’t feel comfortable discussing things with the person handling your case, please email our Head of Legal Practice, Ricardo Mapp dos Anjos: email@example.com
We’ll reply to you promptly and attach a copy of our complaints policy. We’ll try and respond to your complaint within one week. If more investigation is required, we’ll take a maximum of four weeks to respond.
If you’re not satisfied with our response, you can complain about us to the Legal Ombudsman: www.legalombudsman.org.uk. The Legal Ombudsman is an independent and impartial complaints organisation established by the Legal Services Act 2007.
We don’t agree to use alternative complaint organisations, for example, Ombudsman Services, ProMediate, Small Claims Mediation, the European Online Dispute Resolution platform.
Normally, we won’t change the terms during the course of a transaction. If we have to make a change to these terms, we’ll tell you in writing.
If we make any changes in future to the way that our company and wider corporate group is organised, we can transfer your cases and contract to another company under our control. If this happens then the same people will continue to work on your case, and these terms will continue to apply.
These terms are governed by the laws of England & Wales.