Our terms and conditions

Version 1.5

When you agree to these terms, you’re appointing us as your lawyers in order to buy or sell a property, or both.

Who we are

We’re Juno Property Lawyers Limited, a law firm offering conveyancing services in England and Wales.

Registered office
Suite 2, 35 Corbridge Crescent, London E2 9EZ
Regulator
Council of Licensed Conveyancers (CLC)
CAN Mezzanine, 49–51 East Road, London N1 6AH
www.conveyancer.org.uk
CLC number
3338
Company Number
10227405
VAT Number
243966087
Information Commissioner’s Office (ICO) number
ZA245867
Chief Executive Officer / Head of Finance and Administration
Etienne Pollard
Head of Legal Practice
Ricardo Mapp Dos Anjos

Words we use in these terms

In these terms, the following words and phrases have the following meanings:

‘client’ or ‘you’
the person agreeing to these terms (if you’re accepting these terms on behalf of a company, ‘client’ or ‘you’ means the company in question).
‘Juno’, ‘we’ or ‘us’
Juno Property Lawyers Limited.
‘terms’
these terms and conditions.
‘complete’ or ‘completion’
the point when we successfully complete on your purchase, sale or lease extension, in line with standard conveyancing practice.

Who can agree to these terms

You’re agreeing to these terms either:

You can’t agree to these terms on anyone else’s behalf, unless the person you’re representing has granted you Power of Attorney.

If more than one person or company is appointing us, you agree to these terms both individually and as a group (‘jointly and severally’).

Our service

We’ll act as your lawyers so you can buy or sell a property, or both. Our role is to:

Your role is to:

We’ve tried to make our service accessible to everyone. If you need anything, please let us know and we’ll be happy to make reasonable adjustments.

Your quote

We charge fixed fees for our services.

At the start, we’ll give you a quote, and your quote will say what service you asked for. For example, ‘buying a freehold property’.

If we later find out that you’ve asked for the wrong service, we’ll tell you and adjust our fee accordingly. For example, you tell us you’re buying a freehold flat, but in fact you’re buying a leasehold flat, then we’ll add on our fee for buying leasehold.

Paying your bill

Once your transaction is complete, you must pay us for the work. Normally this happens automatically:

If you ask us to agree a completion date more than six months after the date we exchange contracts (fairly normal for new builds and newly renovated properties), you must pay us in two stages:

If you’re selling one property then buying another:

Our ‘no completion, no fee’ guarantee

If you don’t complete on a transaction, you won’t have to pay our legal fee for that transaction.

Our ‘no completion, no fee’ guarantee doesn’t include third party costs, because we’re spending the money with another organisation on your behalf. More on that in the next section.

There are two exceptions to our ‘no completion, no fee’ guarantee:

Third party costs

Sometimes we’ll have to pay for something on your behalf.

For example, when you buy a property, you’ll need to pay for ‘searches’ – information and data from the local authority, water company and others.

Third party costs are usually non-refundable, so they aren’t covered by our ‘no completion, no fee’ guarantee. This is because we’re spending the money with another organisation on your behalf.

If you cancel your contract with us, if it becomes apparent that a transaction has failed, or if we find out we can’t work for you:

If we can’t work for you

If we find out that we can’t handle a particular transaction, or we can’t continue to work for you in any capacity, we will:

Reasons we might not be able to work for you include:

We reserve the right to refuse to work for you (at our sole and absolute discretion).

What’s not included

No other people or organisations may rely upon the advice we give to you.

We don’t provide tax advice.

Referral fees

If we have to pay a referral fee, for example, to your estate agent or mortgage broker, we’ll tell you how much we’re paying them.

Checking your identity and proving where you got your money

As part of your property transaction, you’ll need to provide documents so we can:

Normally, we’ll need to see a valid passport, photocard driving licence or national identity card, and three months’ bank statements. The exact type and amount of documentation we need for these checks is up to us.

If someone else is giving you or lending you money, they’ll also need to complete these checks.

If a company is buying or selling a property, we’ll need to see a valid passport, photocard driving licence or national identity card for two of the company’s directors (unless the company only has one director).

Payments

We accept payments via:

We don’t accept:

Staying safe

Read this bit extra carefully! Property transactions are a big target for fraudsters.

Stay safe by remembering these simple rules:

If we need to transfer money to you, we’ll only send that money to an account in your name. If you need to send the money to someone else, we’ll send it to you, and then you can send it to the other person.

We donate small leftover amounts to charity

There may be a small amount of money left over once your transaction is finished, for two reasons:

We normally donate any money left over to the charity Crisis – www.crisis.org.uk. They use your donations to fight homelessness.

If the amount is more than £20, we’ll ask for your bank details so we can transfer it back to you, or you can ask us to donate it to Crisis instead.

If you want us to send the money back to you even if it’s less than £20, please email us before your completion date.

Your personal information

Only the following people may see your personal information and detailed case information:

We’ll share non-personal information about the progress of the transaction with your:

We’ll never send you spam or sell your details.

We’re registered with the Information Commissioner’s Office (ICO) as a data controller. Our ICO number is ZA245867.

Working with mortgage lenders

If your buying with a mortgage, we might not be on your lender’s list of approved firms (‘panel’).

Each lender has their own list of approved law firms. They call this list their ‘panel’.

We have relationships with several other law firms to make sure we can handle transactions with all lenders.

If you’re taking out a mortgage with a lender and we’re not on their panel:

We retain the copyright for our online service and all materials we create.

Complying with the law

We need to tell the National Crime Agency (NCA) if we suspect:

You agree that we can do this regardless of our duty of confidentiality to you.

If you ask us about anything relating to crime prevention, we don’t have to give an answer. For example, if you ask us whether we have reported you for money laundering, we can’t tell you either way.

If the police ask us to stop acting for you, we’ll do so, and we won’t be able to tell you the reason.

Our liability

If we make a mistake that ends up causing a problem or costing you money, you can make a claim against our insurance.

You agree that:

As part of our licence from the Council of Licensed Conveyancers (CLC), we’re also authorised to issue or arrange indemnity policies. This is under delegated authorisation from the Financial Conduct Authority.

File storage

We keep your information for several years after we complete your transaction:

When a transaction is complete, we’ll provide you with:

We don’t keep physical copies of documents once a transaction is completed and registered.

How to complain

We want your property transaction to go as well as possible. We’ll take your feedback and complaints seriously, and learn from them to improve our service in the future.

If you’re unhappy with the service you receive, please start by telling the person handling your case. They’ll try to fix the problem.

If you’re still unhappy or if you don’t feel comfortable discussing things with the person handling your case, please email our Head of Legal Practice, Ricardo Mapp dos Anjos: ricardo.mappdosanjos@evenlydistributed.xyz

We’ll reply to you promptly and attach a copy of our complaints policy. We’ll try and respond to your complaint within one week. If more investigation is required, we’ll take a maximum of four weeks to respond.

If you’re not satisfied with our response, you can complain about us to the Legal Ombudsman: www.legalombudsman.org.uk. The Legal Ombudsman is an independent and impartial complaints organisation established by the Legal Services Act 2007.

We don’t agree to use alternative complaint organisations, for example, Ombudsman Services, ProMediate, Small Claims Mediation, the European Online Dispute Resolution platform.

And finally…

Normally, we won’t change the terms during the course of a transaction. If we have to make a change to these terms, we’ll tell you in writing.

If we make any changes in future to the way that our company and wider corporate group is organised, we can transfer your cases and contract to another company under our control. If this happens then the same people will continue to work on your case, and these terms will continue to apply.

These terms are governed by the laws of England & Wales.