Client Support Analyst
Join a supportive and collaborative operations team in a growing, forward-thinking conveyancing business.
Overview
We’re looking for a motivated and focused person to join our fast-growing law firm.
Juno is a law firm for the digital age. We’re on a mission to transform the experience of buying and selling a home. We make conveyancing simpler, clearer and faster.
We’re growing fast, and we’re looking for Client Support Analysts to join our enthusiastic and empathetic team.
People who’ve done this job in the past have been promoted to other roles within Juno (Paralegal, Partnerships Associate and Workflow Developer).
Apply now if you want to start a career at an exciting, dynamic, successful law firm that’s doing things differently. Email recruitment@juno.legal with a compelling cover letter and recent CV/résumé.
Why Juno?
- Impactful Work: You’ll directly contribute to a simpler, faster conveyancing experience for our clients.
- Cutting edge Technology: Work with industry-leading software you and help us continue to develop it.
- Collaborative Culture: Be part of a supportive team that thrives on teamwork and shared goals.
- Thriving Company: We’re rated 4.9/5 on Trustpilot, we’re growing quickly and we have happy clients and partners.
- Remote Work Flexibility: Enjoy the freedom of a fully remote role
What you’ll do
- You’ll be the first point of contact on either phones or emails for the day, providing updates and answering questions to ensure everyone has a great experience of Juno.
- For more complex matters you’ll be working directly with our legal teams to transfer calls internally, take messages or escalate complex emails.
- You’ll help to progress cases by chasing clients, other law firms and third parties for outstanding documents and information.
- You’ll be uploading legal documents and information to our system.
You’re a Perfect Fit if you:
- You don’t need a law degree. Experience in property or at a law firm is a bonus.
- It is a bonus if you live within 1 hour commute of our office in London, as we’re also looking to add a person that can provide occasional cover for our Office Administrator.
- Communicate clearly and concisely, avoiding legalese
- Are a team player who thrives in a collaborative environment.
- Are passionate about effecting change whilst at the same time being goals-focussed and impact-driven.
- Possess strong problem-solving skills and enjoy strategic thinking
- Have a curious mind and are passionate about legal tech innovation, and what we are doing here at Juno excites you!
Benefits
- This is work-from-home role with normal full time working hours between 9am-6pm, Monday to Friday.
- 25 days + Bank Holidays annual leave
- Full home working setup provided
- Free access to mental wellbeing support via Spill
- Company pension scheme
- Enhanced parental leave
- Own part of Juno via our Employee Stock Ownership Plan
Join us!
We’re looking for people who want to progress their career at a law firm that’s doing things differently. If that’s you, please email recruitment@juno.legal with a compelling cover letter and recent CV.